Return Policy

At momentgown.com, we are committed to ensuring that your shopping experience is enjoyable and satisfying. We understand that sometimes a purchase may not meet your expectations, and we strive to provide a straightforward and hassle-free return process to accommodate your needs.

All items purchased through our website are eligible for return, provided they meet certain conditions. Products should be returned in their original condition, which means they must be unworn, unwashed, and free from any damage or alterations. Original tags, labels, and packaging should remain intact to ensure the item can be processed for return. Items that do not meet these standards may not be accepted for return.

To initiate a return, please follow the guidelines provided on our website. This includes selecting the items you wish to return and following the online return instructions. Proper documentation of your order and the items being returned is necessary to ensure a smooth process. Once your return is received and inspected, you will be notified regarding the status of your return.

It is important to note that returns must be made in a secure manner. We recommend using a reliable method that provides tracking or proof of shipment. This ensures that the returned items can be traced and protected throughout the return process. Returns that are lost or damaged in transit due to insufficient packaging or incorrect handling may not be eligible for acceptance.

Returned items will undergo an inspection to verify that they meet our return conditions. Once the inspection is complete, you will be informed of the outcome, including any applicable actions regarding your order. Our goal is to process returns efficiently while maintaining the quality standards of our products.

Certain types of items may not be eligible for return. For example, items that are considered intimate or hygiene-related may be excluded from the return policy due to health and safety considerations. Additionally, products that have been customized, personalized, or altered in any way may not qualify for return. We encourage customers to carefully review the product descriptions before making a purchase to ensure satisfaction.

We aim to make the return process as clear and transparent as possible. Our policy is designed to protect both our customers and our inventory while providing flexibility in handling returns. We encourage customers to reach out through our website support tools if they have any questions regarding eligibility, conditions, or the process for returning an item.

By offering this return policy, momentgown.com seeks to foster confidence and trust in online shopping. Our commitment is to make sure you are satisfied with your purchase and to provide a seamless process should a return be necessary. We value your experience and continuously work to improve our service to meet your expectations.

Thank you for choosing momentgown.com. We are dedicated to ensuring that every shopping experience with us is positive, whether you are exploring our collection or returning an item.